Terms of Service

• You must be able to form a binding contract and use a valid payment method to make a purchase or start a paid subscription
• You must provide accurate account, recipient, delivery, and billing information and keep it current
• You are responsible for activity under your account and for protecting your credentials
• You may not use the service for fraud, harassment, unlawful activity, system interference, unauthorized access, scraping, or automated abuse

We may restrict or suspend access when reasonably necessary to protect customers, florists, the service, or legal compliance. Where practical, we will explain the reason and available recovery.

Product Descriptions:

• Product images and descriptions represent the florist's current listing; natural products can vary in color, shape, and presentation
• A florist will not silently substitute an unavailable item based only on these Terms. Any substitution or recovery depends on the florist's disclosed policy and the choices communicated for the order
• Colors may appear differently on various screens

Order Acceptance:

• All orders are subject to acceptance and availability
• An order may be rejected or canceled when payment, inventory, delivery coverage, safety, fraud, or legal requirements cannot be satisfied
• Order confirmation reflects the recorded order state; fulfillment remains subject to the selected florist's acceptance and current availability
• Review the current product, option, quantity, add-ons, recipient, delivery details, discounts, taxes, fees, and total before submitting payment
• An optional audio/video gift message creates a private possession link. You must have permission to record and share the people, voices, and content included; do not upload unlawful, infringing, or highly sensitive content
• The recipient email supplied for a digital gift message must be accurate. The printed QR may travel with the flowers, but playback unlocks only after fulfillment; we ordinarily send the same private link in one transactional recipient email about 45 minutes later, and email delivery timing is not guaranteed

• Available delivery dates, windows, and fees are shown during checkout for the selected order and destination
• Please review the verified delivery address, recipient contact, access notes, and florist instructions before ordering
• Fulfillment timing can be affected by weather, traffic, recipient access, and other conditions outside the shop's control
• The latest recorded delivery status is available through Track Order or the purchaser's account
• Route estimates and delivery windows are planning information, not guarantees, and may change with traffic, order readiness, access, and route updates

Delivery Issues:

• Contact the shop promptly with the order number if the recipient, access instructions, or delivery situation changes
• Destination changes may not be possible after dispatch; the shop will explain the safe recovery options for the order's current status

Map, address, and route features use Google Maps Platform. By using those features, you also agree to the Google Maps/Google Earth Additional Terms of Service.

• All prices are in USD unless otherwise stated
• Catalog prices and availability may change before purchase. The product, delivery, discount, tax, fee, and total presented for your final confirmation govern the submitted order
• Applicable taxes will be calculated at checkout
• We accept major credit cards and other payment methods shown at checkout
• Stripe processes payments, recurring billing, connected-florist transfers, and refunds. Topinu does not store complete card numbers or florist bank credentials
• The amount charged at checkout is not increased because Topinu and the selected florist divide the proceeds under their separate platform arrangement
• Topinu may collect an order payment on its platform Stripe account and record the selected florist's net share for later transfer. Transfer eligibility ordinarily begins after delivery and the florist's selected schedule, but refunds, disputes, suspected fraud, Stripe restrictions, verification requirements, or legal obligations may delay, reduce, reverse, or cancel a transfer
• Merchant settlement balances are payment-accounting records, not bank deposits, escrow, trust funds, or interest-bearing accounts. Stripe applies separate connected-account bank-payout timing after a transfer is released

Automatic renewal: Flora Pass is an optional recurring subscription. Before signup, we show the selected monthly or annual price, billing interval, trial eligibility, renewal timing, and current benefit. A payment method is required. Unless you cancel before the displayed trial or billing period ends, Stripe automatically charges the selected plan at renewal.

Trial: An eligible customer receives one introductory trial for the duration shown at signup. If you cancel before the trial ends, access continues through the displayed trial end and no renewal charge is due. A prior trial is not restored merely by canceling, changing accounts, or rejoining.

Benefits: The current benefit, participating-shop requirement, minimum merchandise subtotal, qualifying delivery type, destination coverage, and exclusions are shown on the Flora Pass page and confirmed again at checkout. Flora Pass does not guarantee product inventory, delivery coverage, or a specific delivery time.

Cancellation: You can schedule cancellation from your Flora Pass account page. Cancellation takes effect at the end of the current trial or paid period, benefits continue through the displayed date, and future renewals stop. You can reverse a scheduled cancellation before the period ends. Cancellation does not automatically refund a charge already made; any refund rights required by law remain available.

Plan changes: A customer-requested monthly/annual plan change takes effect only after a review screen shows the current Stripe proration estimate, any amount due or credit, the new renewal price, and the effective date.

Failed payments: Benefits may pause when Stripe cannot collect a renewal. You can review the membership and payment status through your account. We may end a subscription that remains unpaid.

• Flora is an AI assistant and may produce incomplete or incorrect text. Current product, price, availability, cart, delivery, and checkout data shown by the service controls over conversational wording
• Flora cannot make binding delivery, substitution, refund, or legal promises on behalf of a florist
• Human support requests are delivered to authorized staff, but response timing is not guaranteed
• Authorized florist staff may send current product cards, update a customer cart, or request checkout. Those actions are identified in chat and do not complete a purchase
• You must review and approve the current cart, recipient, delivery, total, and payment before placing an order

Do not use Flora for emergencies or submit complete payment-card data, government identifiers, medical details, or other highly sensitive information in chat.

For a cancellation, use Order Details in your account as soon as plans change. For other changes or order issues, contact the fulfilling shop with the order number and relevant details. Flora may help create a human-review request, but it does not issue or promise a refund.

• Available changes, cancellation, replacement, or refund options depend on the shop's policy and the order's current preparation and fulfillment status
• A cancellation request made more than 48 hours before the scheduled fulfillment window may be approved automatically when the order and any linked delivery have not advanced; requests at or inside that window, or without a reliable schedule, require review by authorized shop or Topinu staff
• Submitting a cancellation request does not cancel the order or begin a refund until the request is approved
• The shop may request photos or other details needed to review a product or delivery issue
• An authorized operator may approve a partial or full refund up to the remaining refundable amount. A partial refund ordinarily does not cancel an order or delivery; a full refund may end undelivered fulfillment when the system confirms it
• A refund is confirmed only after the payment provider reports success. Pending or failed requests are not completed refunds
• If approved, the refund is returned through the original payment method; bank or card-provider posting time can vary

To the maximum extent permitted by law:

• Nothing in these Terms excludes rights or remedies that cannot legally be excluded
• For an order claim, our liability is limited to the amount paid for the affected order, except where applicable law requires otherwise
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays or failures due to circumstances beyond our control
• We do not guarantee that our website will be uninterrupted or error-free

The Topinu service, software, interface, and platform branding belong to Topinu or its licensors. Florist names, product listings, photos, and other shop content belong toTopinu or the applicable owner. These materials are protected by applicable intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our content