Returns, refunds & flower substitutions

Flower substitutions

Flower and container availability changes with the season. Review any substitution policy shown on the product page; if none appears, contact the florist before ordering to confirm substitution terms. If a particular flower, color, or design element matters, add a note in the florist instructions and contact the shop before ordering to confirm availability.

The florist identified on a product page and at checkout accepts and fulfills that order. For substitutions, a product-specific policy disclosed there takes precedence for that arrangement; Topinu's own-shop promise does not apply to other florists.

Returns, replacements & delivery issues

For an order from another florist, contact that shop before ordering to confirm its return and replacement terms, then report any issue promptly. Topinu support can help you reach the shop and check the status of a payment or refund. Nothing here limits rights or remedies that cannot legally be excluded.

If the delivery did not arrive or has a different delivery problem, contact us promptly with the order number so the shop can investigate. Do not wait for the flower-condition window to report a missing order.

Changes & cancellations

If you have an account, request cancellation from Order Details as soon as plans change. For a guest order, contact the fulfilling shop or Topinu support promptly with your order number. More than 48 hours before the scheduled fulfillment window, an eligible account request may be cancelled automatically if preparation and delivery have not advanced. Later or guest requests require authorized review. A request is not a confirmed cancellation or refund until staff or the order status confirms it.

Approved refunds

For every Topinu checkout, a refund is confirmed only after the payment provider reports success; a pending or failed refund is not complete. For another florist, contact the shop before ordering to confirm refund eligibility and contact it or Topinu support to understand a later decision and current status.